Privacy Policy | Civil Intelligence

Civil Intelligence, LLC. ("Civil Intelligence," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Services"). If you do not agree with these terms, please discontinue use of our Services.

1. Information We Collect

1.1 Information You Provide Directly

Account registration details (name, email address, password)
Billing and payment information processed securely through third-party payment providers
Property addresses, project details, and development data you input into the platform
Communications you send us, including support requests and feedback

1.2 Information Collected Automatically

Usage data including features accessed, searches performed, and reports generated
Device information including IP address, browser type, operating system, and device identifiers
Log data including access times, pages viewed, and referring URLs
Cookies and similar tracking technologies as described in our Cookie Policy

1.3 Information from Third Parties

Public records, zoning databases, climate data sources, and municipal records integrated into our platform
Third-party authentication providers if you choose to sign in via a connected account

2. How We Use Your Information

To provide, operate, and improve the Civil Intelligence platform and Services
To process your transactions and manage your account
To generate feasibility analyses, zoning reports, and other outputs you request
To send product updates, security alerts, and administrative communications
To respond to your inquiries and provide customer support
To monitor and analyze usage patterns to improve platform performance
To detect, prevent, and address fraud, security incidents, and technical issues
To comply with applicable legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

3.1 Service Providers. We work with trusted third-party vendors who assist in operating our platform, including cloud hosting providers, payment processors, analytics providers, and customer support tools.

3.2 Legal Requirements. We may disclose your information if required by law, court order, or governmental authority, or when needed to protect rights, property, or safety.

3.3 Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent. We may share your information with third parties when you have explicitly consented to such sharing.

4. Data Security

We implement industry-standard technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction, including encrypted data transmission (TLS/SSL), secure cloud infrastructure, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. We may also retain information as required by law or for legitimate business purposes such as resolving disputes, preventing fraud, and enforcing agreements.

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by applicable law.

6. Your Rights and Choices

Depending on your location, you may have rights including access, correction, deletion, portability, opt-out of marketing communications, and restriction of processing.

To exercise rights, contact us at info@civilintelligence.ai. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support security features. You can control cookie preferences through browser settings, though disabling certain cookies may affect functionality.

We do not use your data for third-party advertising or sell data to advertisers.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Links and Integrations

Our platform may contain links to third-party websites or integrate with external data sources. This policy does not apply to those third-party services.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in practices, technology, or legal requirements. For material changes, we will provide notice at least 14 days before changes take effect.

11. Contact Us

If you have questions or requests regarding this Privacy Policy:
Civil Analytics LLC
Email: info@civilintelligence.ai
Website: www.civilintelligence.ai